Refund policy

Return & Refund Policy – Sedire

At Sedire, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Window

Customers may request a return within 15 days of receiving their order.

Requests submitted after the 15-day period may not be eligible for return or refund.

Eligibility for Returns

To qualify for a return, the following conditions should be met:

1. Product must be returned within 15 days of delivery

2. Product should be unused or minimally used

3. Product should be in its original packaging

4. Product should not be damaged due to misuse

5. Proof of purchase or order information should be provided

Non-Returnable Items

The following items may not be eligible for return:

1. Products that are heavily used

2. Products damaged by improper handling

3. Products returned without original packaging

4. Promotional, clearance, or final-sale items (if applicable)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photos or details so we can assist you promptly.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved:

1. Refunds may be processed through the original payment method where applicable

2. Cash on Delivery (COD) refunds may be processed through bank transfer or another suitable method

3. Refund processing times may vary depending on payment providers and banks

Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product sent by Sedire.

Customers may be responsible for return shipping costs unless otherwise specified.

Return Process

To initiate a return request:

1. Contact our customer support team

2. Provide your order number and reason for return

3. Follow the instructions provided by our support team

Policy Updates

Sedire reserves the right to modify or update this policy at any time without prior notice.

Thank you for choosing Sedire.